ADS Partnership Team:
Dedicated to our customer’s
success and great ADS employees

Tim Houlihan
President (Bio)

Steven Menefee
CFO - Partner (Bio)

Richard Zambito
VP of Service - Partner (Bio)

“If for any reason you
are not satisfied with
the performance of
any of our products,
ADS will replace the
product free of charge.

Top Five Reasons to Choose American Document Solutions

ADS is a premier choice for you to consider for your imaging systems/document management needs.
Our advantages include:

  1. ADS’ Professional Experience earns us trust. Benefit from over 100 years of combined hands-on,
    document experience in the Management, Operations & Service departments.
  2. ADS backs its products 100%. As an authorized dealer for SHARP & Kyocera, Brother and many more...
    we stand behind our products 100% with the support of our leading manufacturers.
  3. Added convenience with SHARP & Kyocera North American Headquarters located locally.
    Both companies are located in New Jersey so parts and equipment are easily accessible to meet our
    clients needs.
  4. ADS offers “Live” customer service care. ADS representatives personally greet customers with each
    phone call. No wasting your time with automated answering services or call backs that delay taking
    care of your important business needs.
  5. Excellent Sales Representative Communication. Our sales representatives respond promptly to all
    messages and requests. We ensure quality control by contacting our customers every 90 days.

No Automated Answering with ADS —
Our ‘Live’ Customer Service Makes Our Office
Equipment Experience... “Simply Better.”

Our Commitment to You and Your Business.

  1. Expect Exceptional service and sales support with record of 99% Customer Satisfaction.
  2. Expect service support within 2-4 hr. response time. Technicians will promptly respond with
    a call after service ticket is placed to solve remotely or provide an ETA for on-sight service.
  3. ADS will provide a FREE LOANER if your system is down for more than 36 hours.
  4. ADS will provide FREE USE OF OUR EQUIPMENT FOR EMERGENCY copies, print, fax or scanning in
    our showrooms in Fairfield, Ramsey or Randolph, NJ
  5. NO CHARGE FOR SHIPPING of supplies or dispatch of service tech.
  6. Fixed Lease Payment with no annual rate increase.
  7. If for any reason you are not satisfied with the performance of any of our products, ADS will replace
    the product FREE OF CHARGE.

** ALL of these services are included with any new system on an ADS service agreement